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Roping in Results: The CX Showdown

March 07, 2024
Theatre 3 MI
Embark on a trailblazing journey at Roping in Results The CX Showdown an immersive seminar designed for business
owners and entrepreneurs seeking to master the dynamic world of customer experience (CX) in 2024. Drawing inspiration
from the rugged charm of the Old West, this seminar is a unique convergence of time-honoured wisdom and contemporary
business strategies.
Over the course of this engaging seminar, participants will explore the vast landscape of CX, beginning with a deep dive into
understanding their market territory. Learn to track customer needs and trends as expertly as a seasoned cowboy tracks a
herd across the plains. We'll then saddle up and delve into the world of modern CX tools, highlighting how AI, automation,
and personalization can become the lasso and spurs in your business toolkit.
But it's not all about the chase; at the heart of the seminar is the Campfire Principle – the art of building genuine, lasting
relationships with customers. Just as cowboys share stories around the campfire, businesses must forge connections that
resonate on a personal level. Participants will gain insights into transforming customers into loyal companions on their
business journey.
In the fast-moving world of business, being quick on the draw is vital. We'll focus on how to cultivate responsiveness and
agility to address customer needs and market changes swiftly – a skill as crucial as a sharpshooter's aim.
Finally, the seminar culminates with the Lone Star Standard – a call to uphold excellence and consistency in every
customer interaction. Strive to make your business shine brightly in the marketplace, setting a standard as revered as the
Lone Star of Texas.
This seminar isn't just about learning; it's about experiencing and interacting. With case studies, role-playing scenarios to
take home, and a lively Q&A session, participants will be actively involved in their learning journey. Suitable for anyone
looking to elevate their small business, Roping in Results The CX Showdown promises to be a memorable and
transformative experience, equipping you with the skills to ride confidently into the future of customer experience.
Speakers
Eric Sims, CX Cowboy & CEO - Leading Edge Connections

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