“AI and Humans: A Harmonious Customer Service Symphony”

Frank Royal, a seasoned veteran with 30 years of experience in the customer experience and
service industry, has made an indelible impact. His expertise lies in crafting world-class organizations across
various developmental stages. Frank’s leadership extends across multi-site operations in countries such as the US, Panama, Colombia, Georgia, Malta, the Philippines, Jamaica, India, Mexico, Argentina, Costa Rica, and Canada.

In this enlightening seminar, Frank Royal will delve into the delicate equilibrium between AI and human
involvement for effective customer service. He will explore strategies to harmonize automation with a personal touch,
ensuring seamless interactions. The key lies in leveraging AI’s efficiency while nurturing human empathy—a blend that
propels customer satisfaction and organizational success. Through real-world examples and practical insights,
attendees will gain a deeper understanding of how to strike this balance and create a harmonious symphony of
technology and human connection in the realm of customer service.

Furthermore, Frank will provide insights into best-in-class AI-driven technology, strategically augmenting your
people-driven customer service solutions. During the discussion, he’ll explore optimal ways to mesh AI and human
capabilities seamlessly for your customers. Additionally, Frank will address cost-effective methods to maintain
exceptional customer service without compromising quality. Lastly, he’ll demonstrate how leveraging AI for customer
intelligence can drive your sales and marketing solutions.