Speakers

Frank Royal, with 30 years of experience in the customer experience and service industry, has left an indelible mark.
He’s adept at building world-class organizations across various developmental stages. Frank’s leadership extends across
multi-site operations in countries like the US, Panama, Colombia, Georgia, Malta, the Philippines,
Jamaica, India, Mexico, Argentina, Costa Rica, and Canada.

His journey began as a customer service agent at AT&T, and he swiftly ascended the ranks at
companies like Convergys and ICT/Sykes. Currently serving as the CEO of Center Source, Frank’s client roster reads like a
Fortune 500 who’s who, spanning utilities, finance, retail, insurance, healthcare, cable, gaming, and telecommunications.

With a passion for people, Frank has spent two decades honing processes, training, productivity, performance, and quality.
His unwavering belief: the heart of every company lies with its customers and its people.