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Eric Sims

Eric Sims

CX Cowboy & CEO, Leading Edge Connections

Eric is a modern-day CX and contact center cowboy in the vast and ever-evolving Wild West of the contact center industry. Just as a cowboy herds cattle with skill and precision, Eric channels efforts into revolutionizing how businesses interact with their customers. Eric’s lasso? Leading-edge, innovative sales & customer service strategies that corral wandering customer experiences into unforgettable journeys. He currently serves as the Sheriff and Trailblazer (Co-Founder & CEO) of Leading Edge Connections. America’s #1 Fully Remote Outsourced Contact Center.


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