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AnswerConnect

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AnswerConnect

Founded in 2002 and headquartered in Portland, Oregon, AnswerConnect has established itself as a prominent player in the field of communication services, excelling in live call answering services. AnswerConnect caters to a diverse range of industries, including franchise e-commerce, finance, healthcare, marketing, real estate, and technology.
AnswerConnect stands out for its commitment to providing real human connections, avoiding automated voicemails and bots to ensure a personalized customer experience.


Key Services and Capabilities:

  • AnswerConnect offers a variety of services, from telephone answering and voicemail to comprehensive contact-center services. This includes multi-channel contact capabilities like chat and email.

  • The company is especially noted for its 24/7 live virtual support, where customer experience experts are available at all times to assist with client inquiries, at no additional charge.

  • Services provided by AnswerConnect are not just limited to call answering. The team is also skilled in setting call back appointments, qualifying leads, taking basic messages, and more.

  • Clients receive all information through convenient channels such as email and a desktop portal, where they can also download reports on an ad-hoc basis.

  • AnswerConnect integrates seamlessly with a wide range of CRM software, making it easier for businesses to maintain their customer relationship management systems efficiently.

Company Values and Social Responsibility:

  • One of the unique aspects of AnswerConnect is its commitment to the environment and community. The company plants a tree for every customer and every employee every month, underlining its dedication to reducing its carbon footprint.

  • The team members at AnswerConnect work from distraction-free home environments, which allows them to maintain a healthier, happier work-life balance. This commitment to employee well-being is mirrored in their commitment to building personal and professional connections with customers.

  • AnswerConnect promotes values such as learning, sharing, and giving back, which are integral to its corporate ethos.

Client and Industry Focus:

  • Primarily focused on small businesses, AnswerConnect tailors its services to meet the unique needs of this segment.

  • The company has a broad industry focus, including healthcare and medical, legal and compliance, manufacturing, media, real estate, e-commerce, insurance, advertising and marketing, and financial and payments sectors.

Operational Excellence:

  • The company provides easy setup for new clients, with scalable plans that can be adjusted according to business needs and no fixed contracts, ensuring flexibility and client satisfaction.

  • AnswerConnect's customer experience experts are trained to handle a wide array of client inquiries and scenarios, ensuring professional and efficient service.

AnswerConnect's commitment to providing 24/7 live answering services with a human touch, coupled with its dedication to social responsibility and employee well-being, sets it apart in the industry as a company that values both its clients and its community.

 

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