Freshworks unveils easy-to-use ai agent to improve the customer and employee experience
Freshworks has unveiled a new AI agent that redefines how businesses deliver customer and employee experiences. Integrated directly into Freshworks’ suite of products, the AI agent enhances automation, accelerates response times, and simplifies service management—giving businesses a powerful, intuitive tool to work smarter and faster.
Freshworks announced the launch of its new AI agent, a user-friendly and powerful solution designed to elevate customer support and employee service delivery. Built natively into Freshworks' products like Freshdesk and Freshservice, the AI agent provides contextual assistance, automates workflows, and enables smarter self-service options. By blending AI-driven recommendations with intuitive functionality, Freshworks empowers businesses to streamline operations, improve agent productivity, and enhance customer and employee satisfaction. The new AI agent reflects Freshworks’ ongoing commitment to making sophisticated technology accessible, fast to implement, and easy to use—allowing businesses of all sizes to harness the power of AI to drive meaningful outcomes.